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FAQ

Frequently asked questions

Petrol though been used for a longer time for dry cleaning is not an appropriate dry cleaning solvent as it causes ill effects on human health. The solvent which we use i.e. the Italian chemicals are eco friendly and goes with the PH value of Human skin which ultimately avoids itching and irritation of skin caused due to white petrol dry cleaning  and turpentine dry cleaning.

We test the garment before processing it, if it bleeds we don’t process as the chances of it getting wear and tear is more and can also damage the other garments in process.

IF your garments gets damaged, you will receive 10 times the cleaning charge of the Garment as per Policy of the Company.(in the form of service) 

Also you may wish to take High Value Garment Insurance for Garments valued at min. INR 5,000 for a 10% cleaning charge (INR 500).

We have specialized machines and eco-friendly chemicals for processing the dry cleaning garments. We adhere to our 9 steps process with an open laundry system where one can come and see how are his/her clothes are dry cleaned.

If not done/processed properly it may be harmful, here on our unit we follow/adhere proper process & we have Hydrocarbon machine which is totally harmless.

Benefits of Hydrocarbon machine:

1. Glaze of the garment remains intact when processed in hydrocarbon Machine.

2. Unlike Dhobi Ghats, the PH value of garments remains the same as per human skin which avoids skin itching and irritation. Thus, having a comfortable wear.

3. Residual of the hydrocarbon solvents is not harmful for human health.

4. delicate treatment process that does not deteriorate the natural softness and colours of the fabrics.

5. Maximum flexibility of use, with superb results not just on leathers and furs, but also on combined fabrics, polyurethanes, technical garments, silk screened garments etc

Benefits of Specialties:

1. Especially effective detergent power

2. Extreme ease of use

3. deep-acting, thorough cleansing action

4. Greater respect for fabrics, delicate treatment process that does not deteriorate the natural softness and colours of the fabrics.

5. Maximum flexibility of use, with superb results not just on leathers and furs, but also on combined fabrics, polyurethanes, technical garments, silk screened garments etc

6. Drastic reduction in machine operating costs

7. Greater respect and protection of the natural and workplace environments.  

All type of garments can be dry-cleaned in hydrocarbon machine. Specially Ornamental garments and
the garments which bleeds colour in water doesn’t bleed in Hydrocarbon.

We adhere to certain procedure which we follow in Phoenix Laundry for Ironing/pressing. Being the experts we have process/procedure for each & every single garments, we always follow the same because we believe that the garment reflects the image of its bearer & keeping this in mind our expert pressing team press/iron garments professionally.

Sir, we have prepaid plans where we accept all major CC and DC and also we have option for COD. As soon as clothes are ready you will get a payment link. After payment, the clothes will be delivered. Please ensure timely payment to avoid any late charges.

Phoenix Laundry is a customer oriented laundry having its sole focus on delivering best laundry services to its customers. Below are few points which highlight our USPs.
1. Live Tracking and Traceability
2. Hydrocarbon Machines and high tech equipment
3. Highly experienced laundry experts
4. Free Pick up and delivery for Members
5. Eco Friendly chemical which help to increase life span of any garment
6. Special Anti Baterial Treatment
7. Special Fragrances
8. Specialised care for Shoes, Handabags, Leather goods.
9. High Value Garment Insurance
10. Attractive Membership Plans

For more details Contact Us