FAQ Phoenix Laundry

FAQ

FREQUENTLY ASKED QUESTIONS

Why do you use italian chemicals instead of Petrol? What are its benefits for the customer if you use Italian chemicals?

Petrol though been used for a longer time for dry cleaning is not an appropriate dry cleaning solvent as it causes ill effects on human health. The solvent which we use i.e. the Italian chemicals are eco friendly and goes with the PH value of Human skin which ultimately avoids itching and irritation of skin caused due to white petrol dry cleaning  and turpentine dry cleaning.

Why should we give garment to your laundry if the colour bleeds?

We test the garment before processing it, if it bleeds we don’t process as the chances of it getting wear and tear is more and can also damage the other garments in process.

What if my garment gets damaged?

IF your garments gets damaged, you will receive 10 times the cleaning charge of the Garment as per Policy of the Company.(in the form of service)

Also you may wish to take High Value Garment Insurance for Garments valued at min. INR 5,000 for a 10% cleaning charge (INR 500).

How do you dry clean our garments?

  We have specialized machines and eco-friendly chemicals for processing the dry cleaning garments. We adhere to our 9 steps process with an open laundry system where one can come and see how are his/her clothes are dry cleaned.

Drycleaning is harmful for health?



                If not done/processed properly it may be harmful, here on our unit we follow/adhere proper process & we have Hydrocarbon machine which is totally harmless.

What are the benefits and specialties of hydrocarbon machine?

 Benefits of Hydrocarbon machine:

1. Glaze of the garment remains intact when processed in hydrocarbon Machine.
                             
2. Unlike Dhobi Ghats, the PH value of garments remains the same as per human skin which avoids skin itching and irritation. Thus, having a comfortable wear.
 
3. Residual of the hydrocarbon solvents is not harmful for human health.
 
4. delicate treatment process that does not deteriorate the natural softness and colours of the fabrics.
   
5. Maximum flexibility of use, with superb results not just on leathers and furs, but also on combined fabrics, polyurethanes, technical garments, silk screened garments etc 
 
 Benefits of Specialties:   

1. Especially effective detergent power

2. Extreme ease of use

3. deep-acting, thorough cleansing action
 
4. Greater respect for fabrics, delicate treatment process that does not deteriorate the natural softness and colours of the fabrics.

5. Maximum flexibility of use, with superb results not just on leathers and furs, but also on combined fabrics, polyurethanes, technical garments, silk screened garments etc

6. Drastic reduction in machine operating costs   
 
7. Greater respect and protection of the natural and workplace environments.  

           

What type of garments can be dry-cleaned/processed in Hydrocarbon Machine?

All type of garments can be dry-cleaned in hydrocarbon machine. Specially Ornamental garments and
the garments which bleeds colour in water doesn't bleed in Hydrocarbon.

How is your professional ironing pressing done?

 We adhere to certain procedure which we follow in Phoenix Laundry for Ironing/pressing. Being the experts we have process/procedure for each & every single garments, we always follow the same because we believe that the garment reflects the image of its bearer & keeping this in mind our expert pressing team press/iron garments professionally.
            

Mode of payment while booking pick up process?

 Sir, we have prepaid plans where we accept all major CC and DC and also we have option for COD. As soon as clothes are ready you will get a payment link. After payment, the clothes will be delivered. Please ensure timely payment to avoid any late charges.

What is the special/difference between Phoenix laundry and other laundries?

                Phoenix Laundry is a customer oriented laundry having its sole focus on delivering best laundry services to its customers. Below are few points which highlight our USPs.

                1. Live Tracking and Traceability
 
                2. Hydrocarbon Machines and high tech equipment

                3. Highly experienced laundry experts

                4. Free Pick up and delivery for Members

                5. Eco Friendly chemical which help to increase life span of any garment

                6. Special Anti Baterial Treatment

                7. Special Fragrances

                8. Specialised care for Shoes, Handabags, Leather goods.

                9. High Value Garment Insurance

               10. Attractive Membership Plans
           

For more details Contact Us

If you live in or around the cities of Mumbai, Thane or Pune, you can take advantage of the speedy pick up and delivery services the company offers.

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